Terms and Conditions
Please read through our 'Terms and Conditions' which relate to all products and services offered by Heliflite Charter and Training. Please refer to specific terms and conditions relating to each experience on their individual pages. Specific information relates to minimum passenger numbers, individual pricing and other relevant 'Need to Know' information.
Helicopters can be sensitive to changes in the center of gravity along with structural limitations, which is why for you own safety we note every passengers weights. Please do not be offended if we ask for your individual weights. If Passenger weight is over 100kg please let your pilot know prior to the flight when the booking is made.
All gift vouchers are valid for 6 months from the date of purchase. They are non-refundable but may be transferred to another person.
All flights undertaken by Heliflite Charter and Training are weather permitted and are at the pilot’s discretion to cancel at any time if they deem unsafe to fly. In the event of a cancellation due to weather, your experience will be rescheduled for another time that suits you. This will be at no costs to those who booked the service. Please provide our staff with the appropriate contact info so we can be in touch prior to the flight in the event of a cancellation due to weather.
Cancellation and refunds
A 48-hour cancellation or change of flight notice is required for all products and services delivered by Heliflite Charter and Training. If for any reason you decide to cancel or change your reservation, you must notify us 48 hours prior to the reservation date. Cancellations or changes made within 48 hours of the tour are not refundable and will be charged in full. The Passenger acknowledges that Heliflite Charter and Training may need to cancel or reschedule flights or services due to unsuitable weather conditions, technical problems, operational reasons, landing constraints or any event beyond Heliflite Charter and Trainings reasonable control. Heliflite Charter and Training will not be liable for any consequential losses or additional costs incurred as a result of cancellation. Cancellation fee of 100% applies if passengers are a no show on the day and time of reservation. Flights are refundable in the event that Heliflite Charter and Training cancels the service. Heliflite Charter and Training reserves the right to withhold any incurred costs before making any refund.
Fares are in NZ$ and include 15% GST. Rates are subject to change including, but not limited to, increases in or establishment of surcharges (such as fuel surcharges), taxes, government imposed fees. Any request to increase flight time will incur additional charges. Fares are valid for the date/s specified.